Session Outlines

TAMING TECHNOLOGY

Technology: oh, so convenient…yet, at times, so annoying! Your high-tech habits have the potential to help you or hurt you, especially in business. In a world where high-tech often translates to low-touch, how you communicate can impact first impressions, relationships, customer service, and professionalism.

Rationale for This Session:

Things change quickly in the business world, and nothing so quickly, it seems, as technology. These days, it is difficult to keep up with all the changes. There is no question, however, that technology is here to stay. If you want to do business in competitive circles, you need to continually learn and adapt to the many challenges in electronic communication, including: writing concise emails that meet the demands of today’s business environment and pace, managing the growing number of emails you receive every day, and organizing your mailbox folders to increase efficiency.

Technology does have its perks: you can streamline your office, you can get a lot done in a short time, you can do business half-way around the world at the push of a button; but are you sending the proper message?

Session Outcomes:

After attending this session, participants will be better able to:

 Assess the impression their current communications are sending;
 Be a more confident, effective, and positive communicator;
 Choose the appropriate communication tools for different messages and situations;
 Follow practical steps for cleaning and organizing their inboxes;
 Exhibit three essential habits for managing and staying on top of the large influx of daily emails;
 Understand how to communicate concisely and with clarity with email;
 Identify and eliminate time-wasters;
 Discover how to get more done with less stress;
 Follow practical guidelines for appropriate technical communication.

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