Civility Works - Session Outlines - P's and Q's of Professional Communication

Session Outlines

P’s and Q’s of Professional Communication

When it comes to success in modern business, communicating with confidence is key. Knowing what is expected, and accepted, as appropriate behaviour in every business and professional situation is vital, and gives you a powerful edge over the competition. Whether it’s the boardroom, the dining room or the locker room, and whether you are representing yourself, your family, or your company, learn how to put your best foot forward. This practical and interesting session will help you master first impressions and attain your personal and professional best.

Rationale for This Session:
One of the prevailing issues in the etiquette business is the pervasive misunderstanding of what etiquette means in the business world. Most business people don’t automatically make the connection between etiquette (and/or civility) and professionalism. They don’t understand that civility impacts us everyday. There is a tangible cost to rude behaviour in the workplace. Among other things, how we talk, move, dress, negotiate, and communicate is directly influenced and impacted by our understanding of, and attitude towards, civility.

Session Outcomes:
After attending this session you will be better able to:

Consistently exhibit the qualities of a professional;
Learn techniques for communicating respect and leadership;
Present yourself in a positive manner;
Understand and address the needs of those you are communicating with;
Adopt the 4 E’s philosophy;
Understand what etiquette/civility have to do with communication;
Rate your communication skills and build a 3-step plan to improve;
Discuss the components of deliberate respectful communication;
Set the example for a respectful workplace.