Session Outlines

EFFECTIVE NON-VERBAL COMMUNICATION

Have you ever met someone in a business setting who was well-dressed, well-spoken, and well-versed in the art of the deal, but, for whatever reason, you were well….not impressed? Chances are that something about that person’s nonverbal communication sent you a negative impression. In this seminar, Canada’s etiquette experts will show you how nonverbal cues can make or break impressions and how to avoid sending cues that undermine your confidence and credibility.

Rationale for This Session:
Did you know that experts suggest that only 5% of our nonverbal communication is deliberate? This means that at any given time, your posture, how you hold your head, your gestures, tone of voice, and other nonverbal cues could be sending messages you are not even aware of.

Anyone who has ever tried to get a group of busy executives to pay attention, (never mind listen!) understands that it can be difficult to keep others focused on what you are trying to communicate. Mastering nonverbal communication can increase the effectiveness of communication. In addition to our own nonverbal cues, the diversity of modern workplaces make understanding how people of different cultures exhibit and interpret body language and other nonverbal cues  invaluable in communicating with co-workers, clients, and higher-ups.

Session Outcomes:
After participating in this session, attendees will be better able to:

• Ensure that their nonverbal communication matches their verbal communication;
• Master nonverbal cues that exhibit confidence and competence;
• Be more aware of nonverbal cues sent by others;
• Eliminate nonverbal behaviours that send negative messages.

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