Session Outlines

BUILDING SUCCESSFUL RELATIONSHIPS IN THE WORKPLACE

Effective, positive communication among co-workers, higher-ups, and clients is imperative in today’s workplace. What may start as small workplace annoyances— gossip, favouritism, misunderstandings, poor communication skills, or a lack of clarity—can quickly become obstacles to performance and productivity. Fostering positive communications by encouraging teamwork and resolving miscommunications before they escalate into conflict is essential. This session focuses on behavioural skills and provides solutions for common communication challenges in the workplace.

Rationale for this session:

There is a cost of rudeness, and the price is paid in losses to business, productivity, relationships, and morale. We can reduce this cost by simply stopping to think before we speak. We should each strive to set an example by adopting an attitude of respect, by showing care and consideration for others. Organizations need to improve communication and relationships among individual employees by providing solutions for common interactions as they relate to respect and manners.

Session Outcomes:

Participants will learn how to:
• Communicate effectively and project credibility and competence through actions, as well as verbal and non-verbal communication;
• Respond appropriately in any business setting;
• Understand the importance of demonstrating The Four E’s of Civility;
• Identify the communication skills that can be improved upon in order to demonstrate respectful communication;
• Discover how pressure points can be discovered and tamed;
• Learn how reliable, positive behaviour in the workplace is not only respected, but expected;
• Work to consistently to exhibit the characteristics of a courteous professional.

 

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